Refund policy
60-Day Satisfaction Guarantee:
Try The Keep Brief at home with your outfit. If you don't love it, contact us within 60 days of delivery and we'll refund the price of your item.
Eligibility Criteria:
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Items must be unused, unworn, and in their original packaging.
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Returns must be initiated within 30 days of delivery.
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Proof of purchase is required.
Return Process:
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Contact our customer support at support@serora.shop with your order number and reason for return.
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Our team will provide you with return instructions and the appropriate return address.
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Once we receive and inspect the returned item(s), we will process your refund or exchange.
Refunds:
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Refunds will be issued to the original payment method.
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Please allow 5–7 business days for the refund to reflect in your account.
Exchanges:
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Exchanges are subject to product availability.
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If the desired item is out of stock, a refund will be issued instead.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.